Contact Us

Our Offline Store

Mon - Fri 9:00am - 6:00pm

Nairobi Main Office

Email: info@dekaki.co.ke
Call Us: (+254) 711 511 713
Address: Gaberone plaza, 10th Floor Gaborone Rd, Nairobi

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    Frequently Asked Questions

    What is Dekaki General Traders?

    Dekaki General Traders is a Kenya-based e-commerce business offering a wide range of products including appliances, TVs and electronics, kitchen and dining products, furniture, home and living products, commercial equipment, gym and fitness products, bags and travel items, safety and security products, and more.

    We serve customers across Kenya through our online store.

    Where is Dekaki General Traders located?

    Our office is located at:

    Dekaki General Traders
    Gaberone Plaza, 10th Floor
    Gaborone Road, Nairobi, Kenya

    You can also contact us by phone/WhatsApp on +254 711 511 713 or email info@dekaki.co.ke.

    Do you deliver across Kenya?

    Yes. We offer delivery across Kenya.

    Delivery times and charges depend on your location, the product, its size and weight, and the delivery method required.

    How long does delivery take?

    Our general delivery estimates are:

    • Nairobi: 1–2 business days
    • Major towns and cities: 2–5 business days
    • Other parts of Kenya: 3–7 business days
    • Remote or hard-to-reach areas: Additional time may be required

    Orders are generally processed within 1 business day after order confirmation.

    Some products, particularly large or bulky items, may require specialized delivery arrangements.

    How much does delivery cost?

    Delivery charges vary depending on your location, product size, weight, quantity and delivery requirements.

    The applicable delivery cost will be communicated or displayed before your order is confirmed.

    We do not claim free nationwide delivery unless a specific promotion says so.

    What payment methods do you accept?

    Depending on the order and availability, we may accept payment through:

    • M-Pesa
    • Cash on Delivery (where available)
    • Debit/Credit Card
    • Bank Transfer
    • Other payment options displayed at checkout

    Available payment methods may vary depending on the product, location and order value.

    Do you offer Cash on Delivery?

    Yes, Cash on Delivery (COD) may be available for eligible orders and locations.

    COD availability can depend on the product, delivery location, order value and other operational considerations. If COD is unavailable for your order, we will advise you of the available payment options.

    COD is a useful option for Kenyan online shoppers, particularly where customers prefer to pay when their order arrives.

    How do I place an order?

    You can place an order directly through our website:

    1. Find the product you want.
    2. Select the required options, where applicable.
    3. Add the product to your cart.
    4. Proceed to checkout.
    5. Enter your delivery and contact details.
    6. Select an available payment method.
    7. Review and submit your order.

    Our team may contact you to confirm certain orders before processing and dispatch.