Terms & Conditions

Effective Date: 14 September 2026

Dekaki General Traders Limited
Registration No. PVT-MKU977YJ
Trading Name: Dekaki General Traders
Gaberone Plaza, 10th Floor, Gaborone Rd, Nairobi, Kenya
Phone: +254 711 511 713
Email: info@dekaki.co.ke

1. Introduction

Welcome to Dekaki General Traders.

These Terms & Conditions govern your access to and use of the Dekaki General Traders website and your purchase of products through our online store.

By accessing our website, creating an account, placing an order, or purchasing a product through our website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

These Terms & Conditions should be read together with our:

Shipping & Delivery Policy
Returns & Refunds Policy
Privacy Policy

Together, these documents form the principal terms governing your use of our online store and purchases from Dekaki General Traders.

2. About Dekaki General Traders

The website is operated by:

Dekaki General Traders Limited
Registration No. PVT-MKU977YJ

Trading as:

Dekaki General Traders

Physical Address:
Gaberone Plaza, 10th Floor, Gaborone Rd
Nairobi, Kenya

Telephone: +254 711 511 713
Email: info@dekaki.co.ke

Throughout these Terms, the words “Dekaki,” “we,” “us,” and “our” refer to Dekaki General Traders Limited.

The words “customer,” “you,” and “your” refer to the person accessing our website or purchasing our products.

3. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent purposes;
Attempt to gain unauthorized access to our systems;
Interfere with the operation or security of the website;
Introduce malicious software or code;
Use automated systems to scrape or copy website content without permission;
Place fraudulent or intentionally misleading orders;
Impersonate another person or business; or
Use the website in a manner that violates applicable Kenyan law.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

Product name;
Description;
Specifications;
Images;
Dimensions;
Colour;
Features;
Availability;
Price; and
Warranty information where applicable.

However, minor differences may occur between product images and the physical product, including differences in color caused by screen settings, lighting, photography, or manufacturer updates.

Where a product specification is provided by a manufacturer or supplier, Dekaki may rely on information supplied by that manufacturer or supplier.

5. Product Availability

Products displayed on the website are subject to availability.

Adding an item to your cart does not necessarily guarantee that the product will remain available until checkout is completed.

In exceptional circumstances, a product may become unavailable after an order has been placed.

If this happens, we may contact you to:

Provide an alternative product;
Provide an updated availability date; or
Cancel the affected order and provide any applicable refund.

You will not be required to accept a substitute product without your agreement.

6. Prices

All prices displayed on the website are stated in Kenyan Shillings (KES) unless otherwise indicated.

We make reasonable efforts to ensure that prices are accurate.

However, pricing or product information may occasionally contain an error due to:

Technical problems;
Typographical errors;
Supplier price changes;
Incorrect data feeds;
Promotional configuration errors; or
Other unforeseen circumstances.

If we identify a significant pricing error before fulfilling your order, we may contact you to confirm whether you wish to proceed at the correct price.

If you do not wish to proceed, we may cancel the order and refund any payment already made.

7. Promotions and Discounts

From time to time, Dekaki may offer promotional prices, discounts, vouchers, campaigns, or special offers.

Unless otherwise stated:

Promotions are subject to availability;
Promotional offers may have specific terms;
Promotions cannot necessarily be combined;
A promotion may end at any time;
Promotional products remain subject to our Returns & Refunds Policy; and
A promotional offer cannot be applied retrospectively to an order already completed.

Specific promotional terms displayed with an offer will take precedence over general promotional provisions where applicable.

8. Placing an Order

To place an order through our website, you may be required to provide information including:

Name;
Telephone number;
Email address;
Billing information;
Delivery address; and
Other information necessary to process and deliver the order.

You are responsible for ensuring that the information you provide is accurate and complete.

After placing an order, you may receive an electronic confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to review and accept or decline an order where reasonably necessary.

9. Order Acceptance

An order may be declined or cancelled where:

The product is unavailable;
There is a significant pricing or product-description error;
We reasonably suspect fraud or unauthorized activity;
The delivery location cannot reasonably be served;
The order contains unusual or suspicious quantities;
A payment cannot be verified;
The customer has provided materially inaccurate information; or
Another legitimate operational or legal reason prevents fulfillment.

Where a customer has already made payment for an order that we cancel, we will process any applicable refund.

10. Payment

Dekaki may offer different payment methods from time to time.

These may include:

Cash on Delivery;
M-Pesa;
Debit or credit cards;
Bank transfer;
Third-party payment gateways; or
Other payment methods displayed at checkout.

Payment methods available to a customer may depend on the customer’s location, product, order value, and other operational considerations.

The payment options available at checkout will represent the payment methods currently supported by Dekaki.

11. Cash on Delivery

Where Cash on Delivery is offered, customers may pay when their order is delivered.

COD may be subject to:

Delivery location;
Product category;
Order value;
Order verification; and
Other operational considerations.

Dekaki may contact customers to confirm high-value COD orders before dispatch.

Repeated refusal to accept confirmed COD orders may affect eligibility for future COD purchases.

12. Delivery

We provide delivery services across Kenya.

Estimated delivery times and applicable delivery charges are explained in our Shipping & Delivery Policy.

Delivery periods are estimates and may be affected by circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information and being available to receive their orders.

For full details, please refer to our Shipping & Delivery Policy.

13. Returns and Refunds

Returns, exchanges and refunds are governed by our Returns & Refunds Policy.

Unless a different period applies to a specific product, eligible return requests should generally be made within 7 calendar days of receiving the product.

Different conditions may apply to:

Defective products;
Damaged products;
Manufacturer warranties;
Customised products;
Personalised products;
Consumables;
Digital products; and
Other products whose nature makes them unsuitable for ordinary change-of-mind returns.

Nothing in these Terms is intended to remove any mandatory rights available to consumers under applicable Kenyan law.

14. Product Warranties

Where a product comes with a manufacturer’s or supplier’s warranty, the applicable warranty terms will apply.

Warranty coverage may depend on:

Product type;
Manufacturer;
Warranty period;
Proper installation;
Proper use;
Maintenance;
Physical condition; and
Other warranty conditions.

A warranty may not cover damage caused by misuse, accidents, unauthorized repairs, improper installation, abnormal use, or other circumstances excluded by the applicable warranty.

Where appropriate, Dekaki may direct customers to the relevant manufacturer or authorized service center.

15. Intellectual Property

Unless otherwise stated, the content available on the Dekaki website, including:

Logos;
Brand elements;
Text;
Product descriptions;
Graphics;
Images;
Website design;
Videos;
Software; and
Other materials

is owned by or licensed to Dekaki General Traders or its relevant suppliers and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

16. Third-Party Brands and Product Content

Dekaki may sell products manufactured or branded by third parties.

The appearance of a third-party brand or product on our website does not mean that Dekaki owns that brand or manufacturer.

Trademarks, logos and product names belong to their respective owners.

Product specifications may be updated by manufacturers without prior notice.

17. Website Availability

We aim to keep the website available and functioning reliably.

However, we do not guarantee that the website will:

Always be available;
Always operate without interruption;
Be completely free from errors;
Be free from viruses or other harmful components; or
Always contain the latest information.

Temporary interruptions may occur because of maintenance, hosting issues, network problems, security incidents, technical failures, or other circumstances beyond our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, Dekaki General Traders will not be responsible for losses arising from circumstances beyond our reasonable control, including:

Internet or telecommunications failures;
Courier delays;
Natural disasters;
Government restrictions;
Strikes or industrial action;
Security incidents;
Third-party service failures; or
Other unforeseen events.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by Kenyan law.

We will not use this clause to remove consumer rights that cannot legally be excluded.

19. Customer Responsibilities

Customers are responsible for:

Providing accurate information;
Paying applicable charges;
Providing a valid delivery address;
Being available to receive deliveries;
Using products according to applicable instructions;
Following manufacturer safety and installation instructions; and
Keeping order and warranty documentation where appropriate.

Customers should not use products in a manner contrary to the manufacturer’s instructions or applicable law.

20. Fraud and Suspicious Transactions

Dekaki General Traders takes fraudulent transactions seriously.

We may cancel or investigate an order where we reasonably suspect:

Payment fraud;
Identity misuse;
Stolen payment credentials;
False delivery information;
Multiple fraudulent orders;
Attempts to manipulate promotions; or
Other unlawful activity.

Where necessary, we may cooperate with payment providers, delivery partners, financial institutions, or relevant authorities.

21. Privacy and Personal Information

When you use our website or place an order, we may collect and process personal information necessary to operate our business.

This may include information required to:

Process orders;
Process payments;
Deliver products;
Provide customer support;
Prevent fraud;
Maintain business records;
Improve our website; and
Communicate with customers.

Our handling of personal information is governed by our Privacy Policy.

Dekaki will handle personal information in accordance with applicable Kenyan data-protection requirements.

Kenya’s Data Protection Act establishes requirements concerning the processing and protection of personal data and gives data subjects various rights.

22. Electronic Communications

When you place an order or contact us electronically, you consent to receiving electronic communications relating to your transaction.

These communications may include:

Order confirmations;
Payment confirmations;
Delivery updates;
Customer-service messages;
Return/refund communications; and
Other messages necessary to fulfil your order.

Where legally required, electronic records may constitute evidence of the relevant transaction.

Kenya’s Consumer Protection Act specifically addresses internet and remote agreements and requires suppliers to provide consumers with relevant agreement information.

23. Cookies

Our website may use cookies and similar technologies to:

Keep products in your shopping cart;
Maintain your session;
Improve website functionality;
Understand website usage;
Improve customer experience; and
Support relevant website features.

Further information about cookies and personal-data processing will be provided in our Privacy Policy.

24. Third-Party Services

Our website may rely on third-party providers for services such as:

Payment processing;
Shipping and delivery;
Website hosting;
Analytics;
Email;
Security;
Marketing; and
Other technical services.

Third-party providers may have their own terms and privacy policies.

Where a third-party service is required to complete a transaction, the customer may also be subject to the applicable terms of that provider.

25. Links to Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience or additional information.

Dekaki General Traders does not necessarily control or endorse the content, availability, security, or privacy practices of third-party websites.

Customers should review the relevant third-party website’s terms and privacy policy before using its services.

26. Changes to Products and Website

We reserve the right to modify:

Products;
Product specifications;
Prices;
Website features;
Delivery arrangements;
Payment methods;
Promotions; and
Other website content

from time to time.

Changes will not normally affect an order that has already been accepted, unless required by law or necessary because of circumstances beyond our reasonable control.

27. Changes to These Terms

Dekaki General Traders may update these Terms & Conditions periodically.

The updated version will be published on this website with a revised effective date.

Customers should review the Terms & Conditions periodically.

For an existing transaction, the terms applicable at the time of the transaction will generally continue to govern that transaction, subject to applicable law.

28. Complaints and Customer Support

If you have a complaint or concern regarding an order, product, payment, delivery, return, or our services, please contact us first.

Dekaki General Traders Limited

Phone: +254 711 511 713
Email: info@dekaki.co.ke

We will make reasonable efforts to investigate and resolve legitimate complaints promptly.

Kenyan consumer-protection principles emphasize accessible redress and fair treatment of consumers.

29. Dispute Resolution

We encourage customers to contact Dekaki General Traders first so that we can attempt to resolve any dispute amicably.

Where a dispute cannot be resolved through direct communication, the parties may pursue any appropriate remedy or dispute-resolution mechanism available under Kenyan law.

Nothing in these Terms prevents a consumer from exercising a statutory right or seeking redress through a competent authority or court where permitted by law.

30. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.

Any dispute that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts or other legally appropriate dispute-resolution forum in Kenya.

31. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to apply.

32. Entire Agreement

These Terms & Conditions, together with the:

Shipping & Delivery Policy;
Returns & Refunds Policy;
Privacy Policy; and
Any specific terms displayed for a particular product or promotion,

form the principal terms governing your use of the Dekaki website and purchases made through it.

Where a specific product or promotional term conflicts with a general provision in these Terms, the specific term will apply to that product or promotion to the extent of the conflict.

33. Contact Information